Terms and Conditions

Terms and Conditions

This document sets out the Terms and Conditions on which Fish Bar Northfields (“we”, “us”, or “our”) permit access to fishbarnorthfields.co.uk (the ‘website’) in order to supply our food and drink (‘products’) to the person accessing the website (“you”).

Please read these terms and conditions carefully before ordering as these terms will apply to any order you place.

If you have any questions relating to these terms and conditions, please contact our store directly before you place an order.

Your use of our website, including any orders you place, is governed by our Terms and Conditions and Privacy Policy. Please take the time to read these documents, as they include important terms which apply to you. 

1. Access to our website and our terms

1.1. Website access:
The website is used to communicate your orders (‘orders’) for collection or delivery (the ‘service’) in respect of food and drink (‘products’) from our store. You will be required to submit your personal details (‘information’) to use our ‘service’. You may access some areas of the Website without making an ‘order’ or registering your ‘information’ with us.

1.2: Acceptance of terms:
By accessing our ‘website’, and by placing an ‘order’, you agree to be bound by these terms and conditions. If you do not accept these terms and conditions, you should leave our ‘website’, but you will not be able to order any ‘products’ through the ‘website’.

1.3. Revision of terms:
These terms can be reviewed by us at any time. You should regularly check our current terms for using our ‘website’, which will always be available on our ‘website’. The terms that are in force at the time that you place an ‘order’ through us are binding.

1.4. Responsibility:
You are responsible for making arrangements to access our ‘website’. You are also responsible for ensuring that all persons who access our ‘website’ through your internet connection are aware of and comply with these terms.

2. Use of our ‘website’

You are permitted to use our ‘website’ for your own personal and non-commercial use. You are not permitted to misuse our ‘website’ by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our ‘website’, the server on which our ‘website’ is stored, or any server, computer or database connected to our ‘website’.

3. Accessing our ‘website’

While we make every effort to ensure that our ‘website’ is available, we are not liable if our ‘website’ is unavailable at any time or for planned maintenance or other reasons. Access may be suspended temporarily at any time and without prior notice.

4. Your status and ‘information’

4.1 Capacity and age:
You must be at least 18 years old to place an ‘order’ through our ‘website’. By ordering, you warrant that you are at least 18 years old and you are legally capable of entering into binding contracts.

4.2. Allergy disclosure:
You acknowledge and agree that if you have a specific food allergy or intolerance, you will contact the store directly to check that the food is suitable for you, before placing your order with us directly.

4.3 Personal information:
When you place an order on our ‘website’, you will be required to provide us with information personal to you, including your full name, your email address, your mobile phone number, your current address, your payment information and your billing address (your “information”).

5. Placing your ‘order’

5.1. Compiling and Submitting your order:
You should check all of the ‘information’ that you enter when ordering is present and correct. You must correct any errors before submitting your ‘order’. Once payment has been processed, we are unable to correct any orders.

5.2. Order confirmation:
If you place an ‘order’ via our ‘website’, you will be presented with confirmation on your screen that your order has been received by our store. You will also receive a confirmation email. Your contract with our store is only formed when you have been presented with these confirmations. However, this does not necessarily mean that your ‘order’ will be fulfilled by the store as we have the right to reject any ‘order’ as outlined inparagraph 6.3 below.

5.3. Payment authorisation:
If your payment is not authorised, your order will not be processed or communicated to the store.

6. Cancelling or amending your ‘order’

6.1. Cancellation policy:
Once you have submitted your ‘order’ and your payment has been authorised, you will not be entitled to change or cancel your ‘order’, nor will you be entitled to a refund.

6.2. Amendments:
If you wish to amend your ‘order’ by adding additional ‘products’, please create a new ‘order’ and you will be subject to the delivery charge where applicable. If you wish to remove ‘products’ from your ‘order’ after it has been submitted and payment has been authorised, you may telephone the store to do so. However, you will not be entitled to a refund on these ‘products’.

6.3. Rejected orders:
If, due to unfortunate circumstances, we are unable to fulfil your ‘order’, we reserve the right to cancel any order, before or after acceptance. We will notify you immediately of any such cancellation. You will not be charged for any orders cancelled by us. Any payment made prior to an order being cancelled by us will typically be reimbursed using the same method originally used by you to pay for your ‘order’. This process is further outlined in paragraph 8.4 below.

7. Delivery and collection

7.1. Intention:
When placing an ‘order’ for collection or delivery, you must have the intention of accepting the ‘order’ within the agreed time limit.

7.2. Estimated collection or delivery times:
While we will make every effort to fulfil your ‘order’ in accordance with your chosen estimated time, the estimated times for collections and deliveries are only estimates and we cannot guarantee that ‘orders’ will be available for collection or delivered within the estimated times. For deliveries, we will do our best to fulfil your ‘order’ within a reasonable time of your confirmation email, taking into account the volume of orders and circumstances facing our store at the time.

7.3. Same day collection or delivery:
You can only place an ‘order’ for collection or delivery on the same day, either for the next available collection time or for a time later in the same day. Next day or further advanced orders are not accepted.

7.4. Delivery zones:
We offer a delivery service to a limited area. If you are not in one of our delivery areas, a message will appear on screen notifying you. If due to technical errors, your order is processed and you are outside of our delivery area, we are under no obligation to accept your ‘order’ as outlined in paragraph 6.3.

8. Prices and payment

8.1. VAT and delivery costs:
Prices per item will be as quoted on our ‘website’. These prices include VAT. Prices per item exclude any delivery cost (if you opt for delivery instead of collection). Delivery charges will be added to the total amount due where applicable.

8.2 Incorrect pricing:
In any instances where the price on the ‘website’ is an incorrect lower price, we are under no obligation to ensure that the ‘order’ is provided to you at the incorrect lower price or to compensate you in respect of incorrect pricing. In such an event, you must pay the correct price before the ‘order’ can be dispatched to you.

8.3. Card and cash payments:
You must pay for your ‘order’ using an accepted credit or debit card through our ‘website’. The amount will be debited from your account in the timescales set by your card or account provider. Cash payments must be in pound (£) sterling and will be paid to the driver at the point of delivery, or directly to the store for collections.

8.4. Rejected orders:
Due to standard banking procedures, once you have submitted an ‘order’ that you are paying for by credit or debit card and your payment has been authorised, your bank or card issuer will “ring-fence” the full amount of your ‘order’. If your ‘order’ is subsequently rejected or cancelled by our store, your bank or card issuer will not transfer the funds for the ‘order’ to us, and will instead release the relevant amount back into your available balance. However, this may take between 3 to 5 working days (or longer, depending on your bank or card issuer). You acknowledge and agree that we are not responsible or liable to you in relation to this delay by your bank or card issuer in the release of funds back into your account.

9. Security

9.1. Information security:
The transmission of information via the Internet is not completely secure. Although we have put in place security procedures required by law to protect your information [all your card details are passed from your browser to paypal using browser SSL encryption], we cannot guarantee the security of your data transmitted to the website. Any transmission is at your own risk.

9.2. Communication security
Communications over the Internet, such as emails/webmails, are not secure unless they have been encrypted. Due to the nature of the world wide web, your communication may route through a number of countries before being delivered. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

9.3. Confidentiality:
All of our employees and data processors that have access to, and are associated with, the processing of your personal information are obliged to respect the confidentiality of our visitors’ information.

9.4. Disclosure to authorities and courts:
Your information will not be disclosed to government institutions or authorities except if required by law or when requested to by regulatory bodies or law enforcement organisations.

10. Disclaimers

10.1 Website Information:
While we do our best to ensure that the information on our ‘website’ is correct, we cannot guarantee it is accurate or complete. We may make changes to the material on the ‘website’, or to the ‘service’, ‘products’ and prices described on it, at any time without notice. The material on the website may be out of date, and we make no commitment to update the material. Nothing in these ‘terms’ affects your statutory rights.

10.2. Allergy, dietary and other menu information:
We do our best to ensure that our product names, descriptions, prices, nutritional information and allergy information are accurate. The allergy information available on our ‘website’ is accurate on the day it is consulted online but may change at any future time. If you have any special dietary requirements or allergies, you must telephone the store directly just in case our ingredients have changed, or if you have any doubts about the contents of any of our ‘products’. Our store is a busy working environment and there is a risk of cross-contamination between ‘products’. While we do our utmost to prevent this, we cannot guarantee that our ‘products’ are free from celery, cereals containing gluten, crustaceans, eggs, fish, nuts, tree nuts, lupin, milk, molluscs, mustard, peanuts, sesame, soybeans, sulphur dioxide and sulphites. If you have an allergy, we recommend you do not order online and instead telephone the store to order directly, informing the order-taker about your allergies in full.

11. Termination of use

We may terminate or suspend your right to use or place orders from our ‘website’ by notifying you in writing (including by email) if we believe in our sole discretion that you have breached these ‘terms’.

12. Your privacy

We are committed to protecting your privacy and security. All ‘information’ that we collect from you will be processed in accordance with our Privacy Policy which is available to view on our website. Our privacy policy includes an explanation of our cookies policy.

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